Privacy Policy

1. Who We Are

The Executive Chauffeurs is a luxury professional ground transportation company headquartered in the United States, providing black car service, chauffeur service, airport transfers, corporate travel, event transportation, limousine service, and related services across more than 20 cities in 8 U.S. states.

For the purposes of this Privacy Policy, The Executive Chauffeurs is the data controller responsible for your personal information. You can contact us using the details provided in Section 12 of this policy.

2. Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide to Us Directly

When you make a reservation, contact us, or engage with our services, you may provide us with:

• Contact Information: Your full name, email address, phone number, and mailing address.
• Booking Information: Pickup and drop-off addresses, travel dates and times, flight numbers, preferred vehicle, number of passengers, and any special instructions or requests.
• Payment Information: Credit or debit card details, billing address, and related payment data. Payment information is processed securely through our payment processors and is not stored on our systems in unencrypted form.
• Account Information: If you create a corporate account or user profile, your username, password, organization name, billing preferences, and account settings.
• Communication Records: Records of your correspondence with us, including emails, phone calls, and form submissions — including your name, contact details, and the content of your messages.
• Employment Applications: If you apply to join our chauffeur team, your application form, résumé, driving history, references, and any other information you submit in connection with your application.

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain technical and usage data, including:

• Device and Browser Information: Your IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and other interaction data collected through cookies and analytics tools.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS-level location data through our website without your explicit permission.

2.3 Information We Collect from Third Parties

We may receive information about you from third-party sources, including:

• Travel management companies or corporate booking platforms that arrange rides on your behalf.
• Payment processors and fraud detection services that verify payment information.
• Review platforms and social media networks where you publicly reference our services.
• Background check providers used in connection with chauffeur employment applications.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 To Provide and Manage Our Services

• Processing, confirming, and managing your reservations and bookings.
• Dispatching and coordinating chauffeurs for your assignments.
• Tracking flights and adjusting pickups in real time for airport transfers.
• Communicating with you about your booking — including confirmations, updates, and changes.
• Processing payments and issuing invoices and receipts.
• Managing corporate accounts, consolidated billing, and multi-trip programs.

3.2 To Communicate with You

• Responding to your inquiries, questions, and support requests.
• Sending you booking confirmations, receipts, and service-related notifications.
• Sending you marketing and promotional communications about our services, where you have consented or where we have a legitimate interest in doing so.
• Notifying you of changes to our services, policies, or terms.

3.3 To Improve Our Services

• Analyzing how clients use our website and services to identify areas for improvement.
• Monitoring service quality and chauffeur performance.
• Conducting internal research, analytics, and reporting.
• Training our team and improving our operational standards.

3.4 For Safety and Security

• Verifying the identity of clients and processing chauffeur background checks.
• Detecting, preventing, and responding to fraud, abuse, and security incidents.
• Complying with legal obligations, court orders, and requests from law enforcement authorities where required.

3.5 Legal Bases for Processing (where applicable)

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Performance of a Contract: Processing necessary to fulfill your bookings and service agreements.
• Legitimate Interests: Processing for our legitimate business interests — such as fraud prevention, service improvement, and marketing — where those interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Processing based on your explicit consent, such as for certain marketing communications.

4. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with carefully selected third-party service providers who assist us in operating our business, including:

• Payment processors and banking partners who handle payment transactions securely.
• Technology providers who power our website, booking systems, and dispatch platforms.
• Flight tracking services that monitor flight data for airport transfers.
• Background check and identity verification providers used for chauffeur vetting.
• Email and communication service providers.
• Analytics and website performance providers.

All service providers are contractually required to use your information only as directed by us and to maintain appropriate security measures. They are not permitted to use your personal information for their own purposes.

4.2 Our Chauffeurs

To fulfill your booking, we share relevant booking details with the chauffeur assigned to your assignment — including your name, pickup location, destination, and any special instructions. Chauffeurs are trained in and contractually bound by our confidentiality and discretion standards.

4.3 Corporate Account Administrators

If your booking is made through a corporate account, certain booking and trip data may be accessible to the designated administrators of that corporate account within your organization.

4.4 Legal Requirements

We may disclose your information where required to do so by law, regulation, legal process, or government authority — including to comply with a subpoena, court order, or other lawful request. We will, where permitted, notify you of such a request before disclosing your information.

4.5 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage information. Cookies are small text files placed on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly — enabling features such as booking forms, account login, and secure payment processing. These cannot be disabled without affecting site functionality.
• Analytics Cookies: Used to understand how visitors interact with our website — including which pages are visited most frequently, how long visitors stay, and where they come from. We use this information to improve the site experience. We may use services such as Google Analytics for this purpose.
• Marketing Cookies: Used to track the effectiveness of our advertising campaigns and to show relevant advertisements on third-party platforms. These are only placed where you have provided consent.
• Preference Cookies: Used to remember your preferences — such as your preferred language or previously entered booking details — to make your experience more convenient.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is placed. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Booking and Transaction Records: Retained for a minimum of 7 years following the date of service, as required for tax, accounting, and legal compliance purposes.
• Account Information: Retained for the duration of your account and for a reasonable period thereafter, in accordance with legal requirements.
• Marketing Communications Data: Retained until you opt out or withdraw your consent, after which we will promptly remove you from our marketing lists.
• Employment Application Data: Retained for up to 2 years following the conclusion of the application process, whether or not an offer of employment was made.
• Website Analytics Data: Typically retained for 14–26 months, in accordance with the policies of our analytics providers.

When we no longer need your personal information, we securely delete or anonymize it in accordance with our data management procedures.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of sensitive data in transit (SSL/TLS) and at rest where applicable.
• Access controls limiting who within our organization can access personal data, on a need-to-know basis.
• Regular review of our security practices and systems.
• Contractual security requirements imposed on all service providers who handle personal data on our behalf.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

8.1 Your Rights

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Right to Erasure: You may have the right to request that we delete your personal information in certain circumstances — for example, where it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may have the right to receive your personal information in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal information where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

8.2 Marketing Communications

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Emailing us at info@theexecutivechauffeurs.com with your request.
• Calling us at 1-800-832-6701.

Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related communications related to your bookings and account.

8.3 California Privacy Rights (CCPA)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you, the right to delete it, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us using the details in Section 12.

8.4 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at info@theexecutivechauffeurs.com or call 1-800-832-6701. We will respond to your request within the timeframe required by applicable law — generally within 30 days. We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately at info@theexecutivechauffeurs.com and we will take prompt steps to delete that information.

Where our services involve the transportation of minors (such as wedding transportation or family occasions), the personal information we collect relates to the adult client making the booking — not to the minor passengers themselves.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms — including review platforms such as Google, Yelp, and Facebook. This Privacy Policy does not apply to those third-party sites or services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website. The presence of a link on our website does not constitute an endorsement of that third party's privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, applicable law, or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or by a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any update to this policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using any of the following methods: